Contact
Email info@deximoapps.com. Tell us your phone model and whether you use SparePix on iPhone or Android. Please do not send photos: SparePix never needs them.
My purchase did not unlock
Open SparePix, go to Settings and tap Restore purchases. Use the same Apple Account (iPhone) or Google account (Android) you bought with. The lifetime unlock is a one-time purchase, so there is nothing to renew.
I deleted a photo by mistake
On iPhone, deleted photos go to Recently Deleted in the Photos app and stay there for 30 days. On Android 11 and later they go to the Trash in your gallery app. On Android 10 and older SparePix tells you the delete is permanent before you confirm.
SparePix found nothing
SparePix only shows groups when your library has duplicate or similar photos. If you gave it access to selected photos only, it scans just those; SparePix shows where to add more. Photos that are only in iCloud or another cloud and not on the phone are skipped.
Where do my photos go?
Nowhere. Scanning, grouping and deleting all happen on your phone, and SparePix has no account and no server. Read the privacy policy.